Privacy Policy – thenaturalpetsstore.com

Last Updated: [Insert Date]

1. Introduction

This policy explains how we collect, use, and protect your personal data when you visit thenaturalpetsstore.com or make a purchase.

2. Data We Collect

We may process:

  • Identity Data: Name, shipping/billing address
  • Contact Data: Email, phone number
  • Transaction Data: Order history, payment details
  • Technical Data: IP address, browser type, cookies

3. How We Use Your Data

Your information helps us:

  • Process orders and manage your account
  • Improve our products/services
  • Send marketing communications (with consent)
  • Prevent fraud and comply with legal obligations

We rely on:

  • Contractual necessity (order fulfillment)
  • Your consent (for marketing)
  • Legal compliance (e.g., tax records)
  • Legitimate interests (website security)

5. Data Sharing

We may share with:

  • Payment processors (e.g., PayPal)
  • Shipping carriers (e.g., Royal Mail)
  • IT/service providers (for website maintenance)
  • Authorities (if required by law)

6. International Transfers

Data may be transferred outside the UK/EEA with appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Security

We implement:

  • SSL encryption
  • Regular security audits
  • Access controls

8. Data Retention

We keep your data only as long as necessary:

  • Order data: 6 years (for tax compliance)
  • Account data: Until you request deletion

9. Your Rights

You may:

  • Access, correct, or delete your data
  • Object to processing
  • Withdraw consent (for marketing)
  • Request data portability

10. Cookies

We use:

  • Essential cookies (for site functionality)
  • Analytics cookies (to improve performance)
  • Marketing cookies (only with consent)

11. Children’s Privacy

Our site is not intended for users under 16. We do not knowingly collect their data.

12. Policy Updates

Changes will be posted here with a new “Last Updated” date.

13. Contact Us

To exercise your rights, visit our Data Request Form.