Shipping & Returns Policy – thenaturalpetsstore.com
Last Updated: [Insert Date]
Shipping Information
1. Order Processing
- Orders are processed within 1-2 business days (excluding weekends/bank holidays).
- You’ll receive a shipping confirmation email with tracking details once dispatched.
2. UK Delivery Options
- Standard (3-5 business days): £3.99 (Free over £40)
- Express (1-2 business days): £5.99
- Next Day (order by 1pm): £7.99
3. International Shipping
- Europe: 5-10 business days (from £6.99)
- Rest of World: 7-15 business days (priced at checkout)
- Customers are responsible for customs fees/taxes.
4. Delivery Issues
- Lost packages: Report after 10 working days
- Damaged items: Contact us within 48 hours with photos
Returns Policy
1. Returns Eligibility
- 30-day return window from delivery date
- Items must be unopened/unused in original packaging
- Proof of purchase required
2. How to Return
- Log in to your account at thenaturalpetsstore.com
- Select “Request Return” under your order
- Print the prepaid return label (UK only)
3. Refund Processing
- Refunds issued within 5 working days of receipt
- Original shipping costs non-refundable
- Exchanges subject to stock availability
4. Non-Returnable Items
- Perishable goods (e.g. raw foods)
- Prescription items
- Products with broken hygiene seals
5. Faulty Products
- Contact us immediately with details/photos
- We’ll cover return shipping costs
6. International Returns
- Customers pay return shipping
- Refunds exclude original delivery fees